028 Emotional Intelligence and its Role in Entrepreneurial Success with Arc Integrated CEO Michael Diettrich-Chastain

By Supportedly

Podcast Show Notes

Michael joins me today to share his expertise in emotional intelligence (EQ) and how it affects your career or business startup. He reveals why emotional intelligence is essential for business leaders and entrepreneurs and delves into how it can change your hiring process. Michael shares the action steps that can be taken to develop emotional intelligence and explains the four quadrants of EQ. He also shares how EQ can be used to encourage trust in a team, which is vital for business success.


“The process – or the interpersonal dynamics or emotional intelligence of a group – highly influences the success of a product or a business.” – Michael Diettrich-Chastain

This week on the Supportedly Podcast:


  • The basics of emotional intelligence.
  • The differences between IQ and EQ and why entrepreneurs should develop their EQ.
  • How emotional intelligence will affect your career development or startup.
  • Why emotional intelligence is crucial during a pitch.
  • The two elements of EQ that affect the hiring process.
  • Why you should be concerned about developing your EQ as well as your team’s.
  • The steps that you should take to improve your EQ.
  • The four quadrants of emotional intelligence.
  • Strategies to improve your emotional intelligence.
  • The differences between empathy versus sympathy.
  • Why communication and delivery are essential to business leaders when talking to their team.
  • How to create trust and develop your team through EQ.
  • How Michael’s book relates to emotional intelligence.



Resources Mentioned:




Connect with Michael Diettrich-Chastain:



Michael is currently giving away a free preview chapter from the book as well as an accompanying workbook, so you can apply what you learn! Download those giveaways here – The Changes Book.


If you’d like the entire book (FOR FREE) and even more free giveaways in the coming months, as well as an opportunity to get your questions answered and be involved with the book launch, you should – Join The Changes Book Launch Team.



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Podcast Guests

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Michael Diettrich-Chastain Founder and CEO, Arc Integrated

Michael Diettrich-Chastain is the Founder and CEO of Arc Integrated, a company that offers professional coaching and organizational consulting services. Michael is an expert and consultant in behavioral change and emotional intelligence. He works with business leaders and teams to develop and improve communication, staff retention, productivity, and sales. He is the author of CHANGES – The Busy Professionals Guide to Reducing Stress, Accomplishing Goals and Mastering Adaptability and is a regular contributing writer for publications like TimeMoneyLivestrong, and The Washington Post. He has a Master’s degree in Mental Health Counseling from Appalachian State University and a Bachelor’s degree in Psychology from the University of Wisconsin-La Crosse.

Podcast Host

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Steph Kissel

I utilize my background and expertise in project leadership to find creative operational solutions every day. I’m passionate about great ideas and inspired by the entrepreneurs who bring them to life (ever seen someone cry happy tears over your prototype?). I'm fortunate to work with people who share my passions and inspire me every day. Together, we're working non-stop to create cool things that empower entrepreneurs and business owners, like Supportedly.com, the place to find entrepreneurial support programs, events, and actionable content like The Supportedly Podcast. To all the providers and entrepreneurs they support, thanks for letting me tell your stories, and if you’re reading this, I hope we’ve helped make your entrepreneurial journey just a little be easier and maybe even more exciting!

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